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Warranty and Complaints Handling
Warranty
Our goal is to deliver products of the highest quality to you. However, if something goes wrong during transport or another issue arises, you can make a claim under our warranty. According to European law, you are covered for any defects that become apparent within two years of delivery. You may also be eligible for additional rights under Dutch law.
If you discover a defect, we request that you report it to us within two months. Depending on the circumstances, a longer period may also be accepted. We guarantee a cost-free repair or replacement upon timely notification of defects.
Complaints
We aim for a flawless experience, but sometimes things do not go as planned. For complaints, please contact us at [email protected]. If this does not lead to a resolution, you can submit your complaint for mediation through Stichting WebwinkelKeur via their website. From February 15, 2016, consumers in the EU can also lodge complaints via the ODR platform of the European Commission, available at ec.europa.eu/odr. This is possible if your complaint is not yet being processed elsewhere.